SVM Return/Exchange Policy


  SVM Return/Exchange Policy:

  • SVM will only consider returns or exchanges for plastic gift cards.
  • Any plastic gift cards with exposed redemption codes or PINs will not be considered for a return or exchange.
  • All exchanges or returns must be accompanied by a copy of the original sales order or invoice.
  • Cards must have full value, be unmarked, clean, in original condition, and in sequential order. Cards not in order are subject to an additional fee.
  • The customer is responsible for shipping costs on exchanges and returns.
  • Special order or non-standard product may not be returned - see Special Order Consignment Policy, below.
  • The standard return/exchange fee is 15%* of face value of the gift cards. Any return fees SVM incurs from the retailer will be passed through to the customer.
  • Refunds made to the original payment method will be issued for the original purchase price less any fees as outlined in this policy.
  • Should you elect to not have fees taken from the value of the replacement card(s), payment will be needed to cover the replacement fees and shipping.


  SVM's Right to Refuse Return or Exchange Requests:

SVM reserves the right to refuse a gift card return or exchange request. SVM will make every effort to satisfy customer requests as stated throughout this policy. However, in select situations as determined by SVM management, SVM reserves the right to decline a request.


  Terms and Conditions:

Please read the terms and conditions carefully on the back of your gift cards as they are different for each retailer and may impact your ability to return the gift cards.


  Special Order Consignment Policy:

Special order product may not be returned or exchanged. As a service to our customers, SVM will assist with re­ selling product that is not eligible to be returned. However, SVM will take back on consignment cards that have full value and will re-market the cards on our customer's behalf. If SVM is able to successfully sell the cards, the customer will receive back the amount SVM was able to recoup, less 15% service fee. SVM places no guarantee on its ability to resell consignment product and assumes no liability should cards not be sold.


*The 15% return and exchange fee is subject to change for any reason as determined by SVM Management.